ASPnews Home

News

Analysis

Trends

Strategies

ASP Directory

Community

About Us

Search ASPnews:



internet.com
Developer
Downloads
International
Internet Lists
Internet News
Internet Resources
IT
Linux/Open Source
Personal Technology
Small Business
Windows Technology
xSP Resources
Search internet.com
Advertise
Corporate Info
Newsletters
Tech Jobs
E-mail Offers
internet.commerce
Be a Commerce Partner
Cheap Plane Tickets
Digital Camera Review
Register Domain Name
Memory Flash Cards
Online Education
Batteries
T-Shirts
Remote Access
Advertising Trucks
Online Degrees
Best Digital Camera
Cheap Web Hosting
Digital Camera Review



ASPnews Focus
Top News:
» SOAs So Close, Yet So Far

» Why SaaS Is Making a Comeback

» Join the Discussion: ASPnews.com's industry forums

Plus:
» More ASP News

TOP 50
Top 20 Providers
 & Top 30 Enablers
Free Newsletter!



ASPnews Shortcuts
Week's Top News

ASP News at internetnews.com

Industry Events

Discussion Forums

Industry Basics

Site Guide

Don’t add storage capacity—learn how to more effectively manage the storage you have. Read how VERITAS Storage Exec can help administrators manage resources with optimum efficiency.

TRENDS
 


February ASPnews Top 50
By ASPnews.com Staff

February 11, 2003

For the second time since ASPnews started compiling its Top 20 list, a Microsoft acquisition has caused a reshuffle.

The first occasion was the completion of Microsoft’s acquisition of Great Plains Software, which closed in April 2001, having been announced the previous December. This time around it’s PlaceWare, an online conferencing ASP, whose acquisition was announced last month (see Microsoft to Acquire PlaceWare). Whereas Great Plains had been a NASDAQ-listed company, Placeware is privately held, and consequently closing the deal is a formality that is expected to be completed in short order.

ASPnews Top 50 Archive
»  January 2003 Top 20 
»  December 2002 Top 20 
»  November 2002 Top 20 
»  October 2002 Top 20 
»  September 2002 Top 20 
»  August 2002 Top 20 
»  July 2002 Top 20 
»  June 2002 Top 20 
»  May 2002 Top 20 
»  April 2002 Top 20 
»  March 2002 Top 20 
»  February 2002 Top 20 
»  January 2002 Top 20 
»  December 2001 Top 20 
»  November 2001 Top 20 
»  October 2001 Top 20 
»  September 2001 Top 20 
»  August 2001 Top 20 
»  July 2001 Top 20 
»  June 2001 Top 20 
»  May 2001 Top 20 
»  April 2001 Top 20 
PlaceWare only recently joined the Top20 Providers list, having labored for some time in the shadow of its better-known, NASDAQ-listed rival WebEx (Quote, Chart). One of the contributing factors that brought PlaceWare onto the ASPnews list was a high-profile marketing campaign that included the staging of live desktop conferencing calls from a special billboard high above Times Square in New York City. Evidently the stunt turned heads further afield than 42nd Street.

Great Plains All Over Again?
It remains to be seen whether buying PlaceWare will turn out to be more astute than the purchase of Great Plains, which last year had to be supplemented by acquiring its European rival Navision. So far Microsoft has done little more than maintain the market share of the two business software firms, rather than using them as a platform for expansion.

There appears to be more scope for synergy between PlaceWare’s technology and Microsoft’s own office productivity and collaboration products, but some observers are skeptical that Microsoft will be able to integrate the company’s offerings without causing disruption to its existing customer base. With fresh financials from WebEx demonstrating the strength of demand for online conferencing, it will be unfortunate if Microsoft can’t sustain similar revenue growth in its PlaceWare division.

Right Here, RightNow
The new entrant to our list is RightNow Technologies, the customer services ASP recently featured in an ASPnews profile (see RightNow Finds Success in Customer Satisfaction). RightNow specializes in integrated online customer support and has built up an impressive roster of almost 1,000 customers. The business is cashflow positive and 80 percent of its revenues come from hosted implementations.

The addition of RightNow Technologies brings the number of customer relationship management (CRM) software providers in the ASPnews Top 20 to five, or a quarter of the total — Liveperson, Salesforce.com, Salesnet, UpShot and now RightNow. No other application category seems to lend itself quite as readily to the online model, which is perhaps something that Microsoft should bear in mind as it rolls out its new CRM offering, which relies heavily on its conventionally installed server software suite.

Still, if the software giant decides to go shopping for further help in refining the online credentials of its CRM proposition, at least it will find plenty of names to choose from among our Top 20 listing.

Who knows? It might be a case of the third time being the charm for Microsoft.



Go to page: 1  2  3  Next  

Email this Article
View Printable Version
Back to Trends

 

Featured Links
Learn the secrets of the popular search engines!
Free Web Hosting Buyer's Guide -- Click Here!
Enhance your Web site with the Dynamic HTML HierMenus Code


JupiterWeb networks:

internet.comearthweb.comDevx.comGraphics.com

Search JupiterWeb:

Jupitermedia Corporation has three divisions:
Jupiterimages, JupiterWeb and JupiterResearch

Copyright 2005 Jupitermedia Corporation All Rights Reserved.
Legal Notices, Licensing, Reprints, & Permissions, Privacy Policy.

Jupitermedia Corporate Info | Newsletters | Tech Jobs | Shopping | E-mail Offers


Give us your Feedback