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A Winning Combination: Software-as-Services Plus Business Consulting and Process Services
By Laurie McCabe
January 30, 2004

ASPnews Top 20 Archive
»  July 2001 Top 20 
»  June 2001 Top 20 
»  May 2001 Top 20 
»  April 2001 Top 20 
On the first Tuesday of the month, ASPnews unveils its updated list of the Top 20 ASPs and Infrastructure Providers — which represents the bellwethers of the evolving service provider industry. In our second installment, two new companies earn top ASPnews honors, which means, of course, that two fell off the list.

What is the ASPnews Top 20?
All entries in the Top 20 ASPs and the Top 20 ASP Infrastructure Providers lists are drawn from the ASP Industry Global 200 Directory, as published monthly by ASP News Review, the executive newsletter for the worldwide ASP and Web services industry.

The companies are selected based on several factors. Sheer size is just one parameter, which is weighted along with more qualitative assessments, such as respect among peers and talent to innovate within the ASP model as defined by ASPnews (see The ASP Value Chain for a detailed description).

For more on the process behind the Top 20 lists, see Global Top 20 — Your Questions Answered.

Make Way for WebEx
WebEx displaces veteran provider Interliant in the Top 20 ASPs list. Omitting Interliant was a sad but unavoidable decision in the light of the company’s April’s announcements. In its 10-K annual report, filed with the SEC on April 17th, Interliant defines its ERP and CRM application hosting operations as “non-core” to its business. Although it still has a substantial managed messaging business, its core business is now managed Web server hosting, with associated professional services, and therefore it no longer qualifies for inclusion in the Top 20 as a pureplay ASP.

To be on the Top 20 ASP list, companies must demonstrate that they are unambiguously committed to ASP or Web services as their core business; Interliant now fails this all-important litmus test.

Selecting the new entrant to replace Interliant meant evaluating almost a dozen worthy contenders. But in the end the clear choice was WebEx Communications, a provider of Web-based conferencing. The company posted increased scores in all categories after announcing strong Q1 results and the launch of new partner programs in April.

WebEx now has recurring contracts with more than 3,000 corporate organizations and is building partnerships to bring its Web-native conferencing service to an even broader customer base.

Great Plains Absorbed, Onyx On-board
Great Plains left the Infrastructure Top 20 following its acquisition by Microsoft, which was completed on April 5th. Its replacement is Onyx Software, which launched a new version of its CRM platform during April significantly advancing its Web services credentials. With 100,000 hosted seats representing 15 percent of revenues all delivered through partners, there is probably no enterprise vendor more dependent on its ASP channel, and it has a long track record of supporting its ASP partners in developing their own internal customer services infrastructure as well as innovative offerings for smaller businesses.

Worth Watching
Compaq and SAP were considered among others, but missed out largely because neither company —: though moving in the right — is currently scoring high enough for innovation, recognition and leadership.

Top 20 ASPs

This is the list of companies that, in the view of ASPnews, are the world’s 20 leading ASPs. For inclusion, companies must meet the following criteria:

  • Have ASP and/or web services as their core business
  • Have a substantial and active customer base
  • Be able to demonstrate proven revenue streams
  • Be innovators within the ASP and/or web services models
  • Be recognized as a leader by others within the industry
Company Description Location
AgileraEnterprise ASPEngelwood, Colo.
AristasoftEnterprise ASP,
vertical service provider
San Carlos, Calif.
CorioEnterprise ASPSan Carlos, Calif.
eOnlineEnterprise ASPCupertino, Calif.
Intranets.comWeb service vendorWoburn, Mass.
JamcrackerASP aggregatorCupertino, Calif.
McAfee.comWeb service vendor,
web service aggregator
Sunnyvale, Calif.
netASPxEnterprise ASPHerndon, Va.
NetLedgerWeb service vendorSan Mateo, Calif.
OpenAir.comWeb service vendorBoston, Mass.
Portera SystemsVertical service providerCampbell, Calif.
Qwest Cyber.SolutionsEnterprise ASPDenver, Colo.
Salesforce.comWeb service vendorSan Francisco, Calif.
SiennaxEnterprise ASP,
business ASP
The Netherlands
StorageNetworksStorage service providerWaltham, Mass.
SurebridgeEnterprise ASPLexington, Mass.
TriZetto GroupVertical service provider,
web services ISV
Newport Beach, Calif.
Upshot.comWeb service vendorMountain View, Calif.
USinternetworkingEnterprise ASP,
application infrastructure provider
Annapolis, Md.
WebExWeb service providerSan Jose, Calif.

Top 20 ASP Infrastructure Providers

These are the 20 companies that, in the view of ASPnews, are the most influential providers of software or infrastructure for the ASP and web services industry. For inclusion, companies must meet the following criteria:

  • Have a substantial and active customer base of ASPs and/or web service providers
  • Be active in their support and promotion of the ASP and/or web services model
  • Be innovators within the ASP and/or web services models
  • Be recognized as a leader by others within the industry
Company Description Location
AllegrixApplication infrastructure providerSanta Clara, Calif.
BMC SoftwareInfrastructure ISV,
infrastructure ASP
Houston, Texas
Cisco SystemsSystems manufacturerSan Jose, Calif.
Citrix SystemsInfrastructure ISVFort Lauderdate.Fla.
Computer AssociatesInfrastructure ISVIslandia, N.Y.
Data ReturnApplication infrastructure provider,
managed hosting provider
Irving, Texas
DigexApplication infrastructure provider,
managed hosting provider
Beltsville, Md.
Hewlett-PackardSystems manufacturer,
infrastructure ISV
Palo Alto, Calif.
IBMInfrastructure ISV,
systems manufacturer,
application infrastructure provider
Armonk, N.Y.
Intel Online ServicesApplication infrastructure provider,
managed hosting provider
Santa Clara, Calif.
iPlanetInfrastructure ISVSanta Clara, Calif.
JD EdwardsEnterprise ISVDenver, Colo.
Lawson SoftwareEnterprise ISV,
e-business platform vendor
Minneapolis, Minn.
MicrosoftEnterprise ISV,
web service vendor/aggregator
Seattle, Wash.
Onyx SoftwareEnterprise ISVBellevue, Wash.
OracleEnterprise ISV,
enterprise ASP
Redwood Shores, Calif.
PeopleSoftEnterprise ISV,
enterprise ASP
Pleasanton, Calif.
Progress SoftwareInfrastructure ISVBedford, Mass.
Sun MicrosystemsSystems manufacturer,
infrastructure ISV
Palo Alto, Calif.
XevoInfrastructure ISVMarlboro, Mass.

What do you think of our choices? What ASPs and infrastructure providers are missing that deserve to be here? And what companies do you think made that list that shouldn’t have? Critique our selections — or make your own list — in the ASP Discussion Forum.


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