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A Winning Combination: Software-as-Services Plus Business Consulting and Process Services
By Laurie McCabe
January 30, 2004

There’s just one change to the Top 20 list of ASPs this month … but that rumbling you can hear in the distance is the sound of an approaching horde of contenders. In fact, while only one new company cracked the list in November, several stand on the cusp. Whether any of those is strong enough to knock off one of the top 20 is the question for December.

ASPnews Top 20 Archive
»  October 2001 Top 20 
»  October 2001 Top 20 
»  September 2001 Top 20 
»  August 2001 Top 20 
»  July 2001 Top 20 
»  June 2001 Top 20 
»  May 2001 Top 20 
»  April 2001 Top 20 

Appshop is this month’s newcomer. Arguably the most successful of all enterprise ASPs, Appshop has sustained its progress by a single-minded focus on an all-Oracle product line, and on working closely with the Oracle direct sales force. Indeed, there’s some evidence that Appshop has actually won sales away from Oracle’s in-house ASP operation, Oracle.com, purely on its ability to move fast and thus help close a sale.

Like many Bay Area ASPs, Appshop lost customers to the dot-com and telecoms industry collapse, it has recovered well and last month reported winning its 100th ASP customer, putting it well ahead of better-known rivals such as Corio and USi in terms of customer numbers. The privately held company does not publish revenues.

Making way for Appshop is OpenAir, which, despite continued development of its product set and customer base, has fallen behind the pace set by others and thus no longer passes the threshold required to maintain its position in the Top 20.

What is the ASPnews Top 20?
All entries in the Top 20 ASPs and the Top 20 ASP Infrastructure Providers lists are drawn from the ASP Industry Global 200 Directory, as published monthly by ASP News Review, the executive newsletter for the worldwide ASP and Web services industry.

The companies are selected based on several factors. Sheer size is just one parameter, which is weighted along with more qualitative assessments, such as respect among peers and talent to innovate within the ASP model as defined by ASPnews (see The ASP Value Chain for a detailed description).

For more on the process behind the Top 20 lists, see Global Top 20 — Your Questions Answered.

Such a fate hangs over other members of the Top 20 list, including several of the best-known enterprise ASPs. If the Top 20 were a ranking, then USi would have slipped perhaps as many as 10 places as a result of the news last month of its proposed rescue by Bain Capital, along with Q3 financials that showed a shrinking customer base and just a single new customer win.

On the Infrastructure Side
Despite divine’s announcement that it is to acquire Data Return, the latter remains in our Top 20 infrastructure list until the acquisition closes (the doubts over the proposed Hewlett Packard-Compaq merger demonstrate that acquisitions don’t always close).

Also, based on this morning’s announcement that Qwest Communications is transferring its Exchange hosting services to subsidiary ASP Qwest Cyber Solutions, we will be re-examining’s Qwest’s place on the infrastructure list in December.


Top 20 ASPs

This is the list of companies that, in the view of ASPnews, are the world’s 20 leading ASPs. For inclusion, companies must meet the following criteria:

  • Have ASP and/or Web services as their core business
  • Have a substantial and active customer base
  • Be able to demonstrate proven revenue streams
  • Be innovators within the ASP and/or Web services models
  • Be recognized as a leader by others within the industry
Company Description Location
AgileraEnterprise ASPEngelwood, Colo.
AppshopEnterprise ASPFremont, Calif.
BlueStar SolutionsEnterprise ASPCupertino, Calif.
CorioEnterprise ASPSan Carlos, Calif.
   Digital RiverASP,
business ASP
Eden Prairie, Minn.
Intranets.comWeb service vendorWoburn, Mass.
JamcrackerASP aggregatorCupertino, Calif.
ManagedOpsASP wholesalerBedford, N.H.
McAfee.comWeb service vendor,
Web service aggregator
Sunnyvale, Calif.
NetLedgerWeb service vendorSan Mateo, Calif.
Portera SystemsWeb services providerCampbell, Calif.
Qwest Cyber.SolutionsEnterprise ASPDenver, Colo.
Salesforce.comWeb service vendorSan Francisco, Calif.
SurebridgeEnterprise ASPLexington, Mass.
   TelecomputingASP and integratorOslo Norway/Fort Lauderdale, Fla.
TriZetto GroupVertical service provider,
Web services ISV
Newport Beach, Calif.
Upshot.comWeb service vendorMountain View, Calif.
USinternetworkingEnterprise ASP,
application infrastructure provider
Annapolis, Md.
WebExWeb service providerSan Jose, Calif.
WebSideStoryWeb service providerSan Diego, Calif.


Top 20 ASP Infrastructure Providers

These are the 20 companies that, in the view of ASPnews, are the most influential providers of software or infrastructure for the ASP and Web services industry. For inclusion, companies must meet the following criteria:

  • Have a substantial and active customer base of ASPs and/or Web service providers
  • Be active in their support and promotion of the ASP and/or Web services model
  • Be innovators within the ASP and/or Web services models
  • Be recognized as a leader by others within the industry
Company Description Location
New!   AbrideanInfrastructure ISVHalifax, Nova Scotia
BMC SoftwareInfrastructure ISV,
infrastructure ASP
Houston, Texas
Cisco SystemsSystems manufacturerSan Jose, Calif.
Citrix SystemsInfrastructure ISVFort Lauderdate.Fla.
CompaqSystem manufacturerHouston, Texas
Computer AssociatesInfrastructure ISVIslandia, N.Y.
Data ReturnApplication infrastructure provider,
managed hosting provider
Irving, Texas
DigexApplication infrastructure provider,
managed hosting provider
Beltsville, Md.
Hewlett-PackardSystems manufacturer,
infrastructure ISV
Palo Alto, Calif.
IBMInfrastructure ISV,
systems manufacturer,
application infrastructure provider
Armonk, N.Y.
JD EdwardsEnterprise ISVDenver, Colo.
Lawson SoftwareEnterprise ISV,
e-business platform vendor
Minneapolis, Minn.
MicrosoftEnterprise ISV,
Web service vendor/aggregator
Seattle, Wash.
Onyx SoftwareEnterprise ISVBellevue, Wash.
OracleEnterprise ISV,
enterprise ASP
Redwood Shores, Calif.
PeopleSoftEnterprise ISV,
enterprise ASP
Pleasanton, Calif.
Progress SoftwareInfrastructure ISVBedford, Mass.
QwestHosting and access providerDenver, Colo.
Sun Microsystems, iPlanetSystems manufacturer,
infrastructure ISV
Palo Alto, Calif.
XevoInfrastructure ISVMarlboro, Mass.


What do you think of our choices? What ASPs and infrastructure providers are missing that deserve to be here? And what companies do you think made that list that shouldn’t have? Critique our selections — or make your own list — in the ASP Discussion Forum.

 

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